In the app, open Settings and choose Contact us. Include a subject and a description of the problem. You can also attach a photo.
Who manages family data?
Parents and guardians manage the family, child profiles, tasks, submissions, points, and rewards.
Do uploaded photos include location metadata?
The app removes EXIF and location metadata from photos before uploading them or attaching them to a support request.
Where can I manage my subscription?
Open Settings → Subscription & usage to see your plan and usage. Change or cancel your subscription in the App Store or Google Play account used to purchase it. Deleting the app does not cancel a subscription.
What if a purchase is not showing?
Open Subscription & usage and check the purchase status. You can restore purchases using the same store account. If the purchase is still being verified, wait for its status to update before trying again.
How do I delete my account?
Open the data and privacy section in Settings to request account deletion. If you are the family's only guardian, its family data is also deleted. This cannot be undone. See the account deletion guide for details.
Email contact@noventis.io if you cannot reach us through the app. Include your device model, app version, and a description of the issue. Do not send passwords or payment card details.